Delivery
Where we deliver
We deliver anywhere in Australia. We don't ship internationally.
Postage costs
Postage is a flat $12 for orders under $100, and free for orders over $100. The total is shown at checkout before you pay.
When your order is posted
Every candle and soap is made in small batches, and we post each order within 72 hours of receiving it. We'll email you when it's on its way. Delivery time after that depends on where you are in Australia.
Christmas orders
If your order is a Christmas gift, please order early so it arrives in time. The post gets busy in December.
Delivery address
Please double-check your address at checkout. If you need to change it, contact us as soon as possible; we can update it until your order is posted. If a parcel is left in a safe place at the address you gave us, it's considered delivered.
Returns
Damaged or faulty items
Glass and wax can be delicate in transit. If anything arrives damaged or faulty, please contact us as soon as you can with your order number and a photo. We'll arrange a replacement or a refund, and we'll cover any return postage.
Change of mind
We're happy to accept change-of-mind returns within 14 days of delivery, as long as the item is unused, unopened and in its original condition. Because our products are scented and handled, we can't accept items that have been burned, opened or used. Return postage for change-of-mind returns is at your cost, and we recommend a tracked service.
How to return an item
Send us a message through our contact form with your order number and the item you'd like to return. We'll reply with the return details. Please don't send items back without contacting us first.
Refunds
Once we've received and checked your return, we'll refund you to your original payment method. Original postage isn't refundable on change-of-mind returns.
Discounted items
Items bought with a discount code can be returned on the same terms as full-priced items; we'll refund the amount you paid.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.