Privacy policy

Last updated: 4 October 2026

The Chandler Soap & Wax Pty Ltd (ABN 69 615 969 090), trading as The Chandler Soap & Wax Co., respects your privacy. This policy explains what personal information we collect, why, and how we look after it, in line with the Australian Privacy Principles.

What we collect

When you place an order, join our mailing list or contact us, we may collect your name, email address, phone number, delivery address, order details and anything you tell us in a message.

How we use it

We use your information to process and deliver your order, answer your questions, handle returns, keep our records, and, if you've asked us to, send you news about new scents and offers.

Payments

Payments are processed securely by our payment provider. We don't see or store your full card details.

Who we share it with

We only share your information with the people who help us run the shop, such as our website and payment providers, our email service and the courier or postal service that delivers your order, and only so they can do that job. We never sell your personal information.

Emails from us

We'll only send you marketing emails if you've signed up for them, and every email includes an unsubscribe link.

Cookies

Our website uses cookies to keep your cart working and to understand how the site is used. You can turn cookies off in your browser, but parts of the shop may not work properly without them.

Keeping it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we only keep it for as long as we need it.

Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it, through our contact form.

Questions or complaints

If you have a question or concern about your privacy, please contact us and we'll respond as soon as we can. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Changes

We may update this policy from time to time. The latest version will always be on this page.